Privacy Policy

Welcome. If you’re reading this, you’ve probably just booked a session, or you’re thinking about it. Either way, that takes courage. Your privacy matters to us. Here’s what we collect, why we need it, and how we keep it safe, in plain English. If you have any questions at all, please just ask.

Who is Mindability

Mindability Limited Company No. 14816271.

ICO Registration: ZB948658.

Data Protection Officer: Asha Berzon — asha@mindability-hypnotherapy.co.uk

We handle your data in line with UK GDPR and the Data (Use and Access) Act 2025 (DUAA).

1. What We Collect and Why

We only collect what we genuinely need to provide your therapy:

  • Your name, phone number and email so we can contact you about appointments
  • Health and wellbeing information gathered during consultations and sessions, to support your care
  • Payment details to process fees securely
  • Emergency contact details so we can take appropriate action if needed.

Health information is classed as ‘special category data’ under UK GDPR and receives extra protection. We collect it only because it’s necessary for your therapy.

We do not sell your data. Ever.

2. How We Keep It Safe

  • Written records are kept in a locked, secure storage unit
  • Electronic records are stored on password-protected devices
  • Your data is stored on servers within the UK or the European Economic Area.

We will never share your information without your permission unless we are legally required to do so, for example, in a safeguarding situation. See our Terms and Conditions for full details.

3. How Long We Keep Your Records

  • Adult clients: 7 years from your last session, then securely destroyed
  • Clients under 18 at the time of treatment: until you reach age 25, then securely destroyed.

These are legal requirements. Within these periods, we can’t delete your records, but we’ll always tell you exactly what we hold and why.

4. Your Rights

You have the right to:

  • See the information we hold about you
  • Correct anything that’s inaccurate
  • Withdraw consent at any time
  • Ask us to delete your data (subject to the retention periods above)
  • Transfer your data to another provider
  • Object to how we use your data in specific situations

To exercise any of these rights, email asha@mindability-hypnotherapy.co.uk

5. Subject Access Requests

You can ask for a copy of everything we hold about you at any time. The first request is free. We will respond within one month, carrying out reasonable and proportionate searches in line with the DUAA 2025.

6. Cookies and the Website

Our website uses a small number of cookies — some essential for the site to work, and some for basic analytics (Google Analytics). You’ll be asked about your preferences when you visit. See our Cookie Policy for full details.

7. If Something Goes Wrong

If you’re unhappy with how we’ve handled your data, please email asha@mindability-hypnotherapy.co.uk with the subject line ‘Data Protection Complaint’. We’ll acknowledge it within 30 days.

If you’re still not satisfied, you can contact the ICO:

  • Online: ico.org.uk/make-a-complaint
  • Phone: 0303 123 1113

8. Links to Other Websites

The website may contain links to other websites of interest. If you click these links, you will leave the Mindability website. We do not control, and therefore cannot be held responsible for, the privacy of your information if you choose to share it on these sites.

You are advised to review the Privacy Notice of any website you visit.

9. Data Breaches

Where a data breach occurs and results in a potential risk to your rights and freedoms — including, but not limited to, financial loss, loss of confidence, damage to reputation, or any other social or economic disadvantage — the ICO and the affected individuals will be informed within 72 hours. All other breaches will be reviewed internally, recorded and held indefinitely.

10. Updates

We’ll update this policy if the law changes or our practice changes. The date at the top will always show the latest version. If you have any questions about anything in this document, please don’t hesitate to get in touch. There are no silly questions.

Email: asha@mindability-hypnotherapy.co.uk

Phone: 07902 580 703

Website: www.mindability-hypnotherapy.co.uk

Address: Tri Wellness Club, Woodfield Farm, Norton Lane, Solihull B94 5LS