Terms and Conditions
Welcome. If you’re reading this, you’ve probably just booked a session, or you’re thinking about it. Either way, that takes courage. This document covers the practical stuff — what to expect, how sessions work, fees, and your rights. It’s written in plain English on purpose. If anything isn’t clear, just ask.
About Me
Asha Berzon — Clinical Hypnotherapist. BSc (Hons.) Psychology, DSFH, HPD, MNCH (Reg.), AfSFH (Reg.), CNHC (Reg.)
Regulated by: Complementary and Natural Healthcare Council (CNHC) — verifiable at www.cnhc.org.uk
Member of: National Council for Hypnotherapy (NCH) and Association for Solution Focused Hypnotherapists (AfSFH)
DBS: Enhanced DBS checked, registered on the Update Service.
Insurance: Fully insured for professional liability, as required by the CNHC.
Supervision: I have regular clinical supervision. Your identity is never disclosed.
1. What Hypnotherapy Is (and Isn’t)
Solution-focused hypnotherapy is a talking therapy that combines gentle psychotherapy with relaxation. We focus on where you want to be, not just where you’ve been. It is a complementary therapy, not a substitute for medical treatment. Please continue to follow your GP’s advice alongside our sessions. I work within the limits of my training, and I can’t guarantee specific outcomes. If I feel you need something I can’t provide, I’ll tell you honestly, and if I can, I’ll help you find it.
2. What You Can Expect From Me
- To treat you with warmth and without judgment, always
- To be honest, even when that’s uncomfortable
- To refer you to someone else if I feel someone else can help you better
- To maintain my skills and knowledge through ongoing CPD
3. Equality and Inclusion
I welcome everyone. Under the Equality Act 2010, I have a legal duty not to discriminate on the basis of age, disability, gender reassignment, race, religion, sex, sexual orientation, or any other protected characteristic. If you have any access needs or anything that would help me better support you, please let me know before your first session.
4. Chaperones
You always have the right to have someone present during your session. Just let me know in advance. For clients under 16, a parent or guardian must be present during all sessions in person or online. For clients aged 16 and 17, this is optional, and we’ll discuss it at the initial consultation.
5. Professional Boundaries
The therapeutic relationship is a professional one. Sexual or romantic relationships between therapist and client are never appropriate during or after therapy. Clear professional boundaries are maintained at all times. If anything ever makes you uncomfortable, please tell me. You can also raise concerns with the CNHC directly.
6. Conflicts of Interest
If anything arises that could affect my objectivity, such as knowing you personally, I’ll tell you straight away. If it would affect your care, I’ll help you find an alternative therapist. If I see you in public, please do not be offended; I will not speak to you first to avoid compromising the nature of our relationship.
7. Confidentiality
Everything you share stays between us. I won’t tell anyone we’re working together without your permission. There are a small number of situations where I may need to break confidentiality, including where there’s a serious risk of harm to you or someone else, for crime prevention, the ‘greater good’ rule will be applied and confidentiality will no longer be paramount or where required by law or my professional bodies. I’ll always try to discuss this with you first, where it’s safe to do so. Only information necessary to ensure your safety or that of others will be shared.
8. Safeguarding
Children and young people: If I have concerns about a young person’s welfare, I will discuss this with my supervisor and, if necessary, contact statutory services. I’ll speak with you first, wherever possible.
Vulnerable adults: Under the Care Act 2014, I also have a duty of care to vulnerable adults. If I have concerns about your safety or wellbeing, I will take appropriate action, again, speaking with you first wherever safe to do so.
9. Sessions
Sessions are either in person in Solihull or online via Teams, each up to 1 hour. Please arrive on time. Late arrivals may mean a shorter session. For online sessions, you’ll need a private space and a reliable connection. For clients under 16 online, a parent or guardian must be present in the home throughout. Online therapy from Mindability requires the same consent as in-person therapy, and those seeking online therapy will be expected to complete the same consent forms.
10. Fees and Payment
Fees are clearly stated on the Fees and Booking tab of the website. Payment is due at least 48 hours before your appointment, either via the online booking system or by bank transfer. Unpaid appointments will be cancelled. Initial consultations are non-refundable.
Your 14-day cooling-off period:
When you book online, you have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Most clients start within those 14 days, which is fine, but it affects your cancellation rights.
By ticking the box at checkout, you confirm that you’re asking us to start within the 14-day window and that, once your first session has taken place, your right to cancel under these Regulations ends. For example, if a session happened during the 14-day window: total paid, minus £100 for that session, minus £35 admin fee. The free session in a package is always the last one, not the first.
Package refunds:
- No sessions used: Full refund minus £35 admin fee
- Sessions started: Unused sessions refunded at £100 each (individual rate), minus £35 admin fee. For example: 8-session package, 2 attended. Refund = total paid minus £200 minus £35.
11. Cancellation
48 hours’ notice required to cancel or reschedule. Less than 48 hours or a no-show means the full fee is charged. If I cancel on my side, you owe nothing, and we will reschedule the session.
12. Ending Therapy
You can end therapy at any time. I reserve the right to end the relationship if I feel it’s in your best interests. I’ll always explain why and help you find the right next step.
13. Complaints
If something doesn’t feel right, please tell me. I’d always rather know.
Step 1 – Contact me: asha@mindability-hypnotherapy.co.uk or 07902 580 703. I’ll acknowledge within 5 working days and aim to resolve within 28 days.
Step 2 – CNHC (my primary regulator): www.cnhc.org.uk/complaints — complaints@cnhc.org.uk (020 3668 0406).
Step 3 – AfSFH: www.afsfh.com — admin@afsfh.com
Step 4 – NCH: www.hypnotherapists.org.uk
For data protection complaints specifically, see our Privacy Policy.
14. Your Records
I keep brief session notes to support your care. These are stored securely and never shared without your permission (except in the safeguarding situations above).
- Adults: Kept for 7 years, then securely destroyed
- Under-18s at time of treatment: Kept until age 25, then securely destroyed.
15. Website
Information on our website is for general guidance only. Please don’t make health decisions based solely on website content; speak to a qualified professional.
Your Agreement
By booking a session, you confirm you’ve read and agree to these Terms and Conditions.
If you have any questions about this document, wish to make a subject access request, or wish to make a data protection complaint, please contact:
Asha Berzon, Data Protection Officer, Mindability Limited
Tri Wellness Club, Woodfield Farm, Norton Lane, Solihull B94 5LS
Email: asha@mindability-hypnotherapy.co.uk
Phone: 07902 580 703
Website: www.mindability-hypnotherapy.co.uk